Our Programs

A. Debt Mediation Program

1. Your first payment is retained by Credit Rescue to cover the cost of negotiating and restructuring your debt under voluntary distribution. This includes administration, management and marketing fees and is non-refundable.
2. You may dispute this within 7 working days of signing up should you feel uncomfortable or that it was not properly explained.
3. Your second payment will be distributed to your listed creditors by Gribbon Trading (a division of Debt Wise), a government-accredited Payment Distribution Agency.
4. Please note that should you have debit orders on your bank account, it is your responsibility to stop them and inform the bank about the program. We recommend opening a new bank account for your salary to avoid double deductions.
5. Notify your employer of your new banking details for future salary deposits.
6. Confirm that the information provided in the recorded application is, to the best of your knowledge, true and correct.
7. Your payment method has been explained to you via telecom with our agents.
8. Should creditors or their legal representatives contact or harass you, send them a copy of this letter or refer them to our legal restructuring department, or obtain their contact details so we can contact them on your behalf.
9. This is an informal restructuring program — you may already be listed by the Credit Bureau, and accruing interest can still be charged by the Credit Provider.
10. Please contact us if you need any further assistance.

B. Debt Review Program

1. Your first payment is retained by Credit Rescue to cover the cost of negotiating and restructuring your debt. This includes administration, management and marketing fees and is non-refundable.
2. You may dispute this within 7 working days of signing up should you feel uncomfortable.
3. You have applied for Debt Review and the procedure and costs have been explained to you.
4. Undertake to comply with all requests from the debt counsellor to assist in the evaluation of your indebtedness and the prospects for reasonable debt restructuring.
5. Consent to the submission of your information to all registered credit bureaus by the debt counsellor.
6. Consent to the debt counsellor obtaining your credit record from any credit bureau or other register.
7. Undertake not to enter into any further credit agreements (other than a consolidated agreement) until: the debt counsellor formally rejects your application; the court determines that you are not over-indebted; or all your re-arranged credit obligations are fulfilled.
8. The fee structure has been disclosed and you are aware that the first instalment will be paid to the debt counsellor as the counselling fee.

C. Rescissions Program (Flag / Judgement / Admin Order Removal)

1. This is a once-off fee of R6,950.00 retained for negotiating and restructuring your flagging status under Debt Review, Administration or Judgments.
2. This cost includes administration, management and legal fees and is non-refundable.
3. You may dispute this within 7 working days of signing up should you feel uncomfortable.
4. Our reversal program reviews and assesses the consumer and proves to the court that the client's financial status has improved.
5. Credit Rescue appoints an attorney to assist with debt management duties, act on the consumer's behalf, obtain personal information from credit bureaus or financial institutions, counsel them on debt relief, and take legal steps to obtain a rescission/court order.
6. Should your application be unsuccessful at court, this is a non-refundable policy as court outcomes cannot be controlled. Litigation is never a sure thing, but as long as the law provides for it, all is possible.